Placing an order
Add items to your bag, confirm your delivery address and choose an available payment method at checkout.
ShopinBazar Support CentreAnswers when
Answers when
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Orders, payments, delivery, returns or selling — find the right answer without the runaround.
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Track an order
Check your delivery status and shipment progress.
Track now →Returns & refunds
Find eligibility information and return instructions.
View policy →Payment help
Get help with payment methods and failed transactions.
See answers →Seller support
Help with registration, listings, orders and payouts.
Contact support →Support, simplified
Help for every step.
Choose what you need and get straight to the useful part.
Your account
Sign in to access the account features available to you. Contact support if you need help accessing your account.
Delivery
Check your order details for shipment progress and the latest delivery information.
Returns
Check return eligibility and contact support if an item is damaged, incorrect or needs to be returned.
Refunds
Ask support for an approved refund’s status. Processing times depend on the payment method and bank.
Selling on ShopinBazar
Register a seller account and review the business verification and product listing requirements.
Frequently asked
Clear answers.
No runaround.
Open a question to see the answer. Use the search above to narrow these topics.
How do I track my order?
Open Track Order and enter your order details to check shipment progress. Keep your order number and the contact details used at checkout ready.
Which payment methods are available?
Available payment options are shown at checkout. COD, Razorpay and UPI availability can depend on the product, seller and delivery location.
What happens if my online payment fails?
Check your order status and bank transaction before paying again. If money was deducted but the order was not confirmed, contact support with the order number and transaction reference. Reversal time depends on the payment provider and bank.
How do I request a return?
Check the Returns page for eligibility and instructions. Contact support with your order number and reason for the return. Keep the product, packaging and accessories available for verification.
When will I receive my refund?
After a refund is approved and initiated, processing time depends on the payment method and bank. Ask support for the refund status or reference if you need an update.
Can products from different sellers arrive separately?
Yes. Different sellers may process and ship their items separately, even when the items belong to the same order.
How does a company start selling?
Use Sell on ShopinBazar to register a seller account and submit the required business details. Seller approval and product listing requirements are explained during registration.
Who handles my product order?
The seller that listed the item handles its fulfilment. Contact ShopinBazar support if you need help with the order, delivery or seller response.
How can I get help with my account?
Use the account login page to sign in. If you cannot access your account, contact support using your registered email or phone number. Never share your password, OTP or payment PIN.
Still need a hand?
Send us your question and include your order number when it relates to a purchase.